Retail Terms & Conditions
TERMS OF SALE: All merchandise must be paid in full at the time of order. Eloquence® accepts cancellations on all orders as long as your order has not shipped. All cancellations will incur a 10% cancellation fee, aside from items that are cancelled due to an extension in the backordered items lead time from the time of order. If you cancel your order after your item has been prepared for shipment, a 20% re-stocking fee will be applied.
PAYMENT: We accept American Express, Visa and MasterCard.
SHIPPING: We offer free standard, threshold delivery on all orders shipping within the contiguous United States. Our free standard shipping offers threshold delivery only. Threshold delivery does not include bringing product indoors or any un-packaging or assembly. Our free shipping only includes the first delivery attempt, if you cannot be at your home to accept the product you must reschedule before the first attempt. Rescheduling or redelivery fees will be charged by the shipper and will be billed to you directly.
Typical preparation times for in stock Eloquence® products take approximately 3-5 business days as all items go through an extensive inspection process. Depending on the item(s) purchased, we may be able to push your item through the preparation process. Rush fees are an additional 5% on top of your order value. Please note, while we may be able to rush your items for preparations, Eloquence® is not able to guarantee rush shipping options. Shipping transit times are approximately 15-20 business days within the contiguous USA. If you do require a rush shipment, please let us know at the time of order and we will make every effort to move this along as quickly as possible.
All shipments are consolidated unless otherwise requested; this means, if you have one item on your order which is “In Stock” and another item which is “Backordered,” we will ship the items all together once the backordered item arrives. This helps us ensure that the items selected coordinate as much as possible- we look at factors such as finish batch and/or dye lot.
Once your items have shipped, the appointed shipper will contact you and alert you of the delivery window so you may receive and inspect your pieces. You must be present for the delivery time during the window as agreed upon with the shipper. Eloquence® is not responsible for any fees incurred for rescheduled or missed shipments. Please make sure that you are available during your delivery window to avoid any additional charges.
RETURNS: If you wish to return your item(s) for reasons other than damage or defect, you will have (14) days from the date the item was delivered to you to send the item(s) back to Eloquence. A 20% restocking fee will be applied to all returns. You are responsible for the organization and return shipping costs, with one of our preferred shippers. All items must be in original packaging, unused and in undamaged condition. Please contact our Customer Service team at firstname.lastname@example.org or by telephone at (310) 876-0661 and we will provide you with the tools to move forward with your return. This policy applies to all Eloquence® Collection and Antique/ Vintage products sold at full price, please see our policy on Final Sale and Clearance Items.
EXCHANGES: If you wish to exchange your item(s) for reasons other than damage or defect, you will have (14) days from the date the item was delivered to you to send the item back to Eloquence®. A 10% restocking fee will be applied to all exchanges. You are responsible for the organization and return shipping costs with one of our preferred shippers. All items must be in original packaging, unused and undamaged condition. Please contact our Customer Service team at email@example.com or by telephone at (310) 876-0661 and we will provide you with the tools to move forward with your return. This policy applies to all Eloquence® Collection and Antique/ Vintage products sold at full price, please see our policy on Final Sale and Clearance Items.
FINAL SALE: We do our very best to photograph, note or alert you of any irregularities on Final Sale, Clearance, or Sample Sale items. Items marked as Final Sale or items included in any Clearance Sale are not eligible for return. However, our customers’ satisfaction is our highest priority and if there is a problem with a Final Sale or Clearance item which was not photographed, noted, or disclosed to you, please contact our Customer Service team at firstname.lastname@example.org or by telephone at (310) 876-0661 and we will be happy to review your case.
REFUNDS: If you are returning your item(s) for reasons other than damage or defect, your refund will be posted between 1-5 business days after Eloquence® has received your returned item. Please note, all items must be in original packaging, unused and undamaged condition. Eloquence® reserves the rights to not issue refunds for items received damaged, used, or not in original packaging.
PRODUCTS, PRICING, MEASUREMENTS AND AVAILABILITY: Eloquence® ships items that conform to the examples shown in our showroom, and on our website- we do not ship substitutions. You understand that variations in size and color are to be expected of all pieces; normal wear and signs of aging are to be expected of vintage and antique pieces. The Eloquence® Collection pieces are all hand painted and can slightly vary depending on batch. All prices and items are subject to change without notice. Availability of all items ordered is not guaranteed. Measurements noted on our website are approximate. If exact measurements are needed, please contact our office for additional information and photographs. We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
BACKORDERS: Eloquence® honors all backorders. If you do not want your backorder, please email us at email@example.com. You should receive a confirmation from us – if you do not, this means your request was not received. Backorder ship dates are subject to change. Lead times may be 8 to 16 weeks. New product lead times may be 24 weeks.
ELOQUENCE®, LLC COPYRIGHT: All information concerning Eloquence®’s products, including photos, sales materials or product design is subject to trademark, copyright, and other intellectual property rights held by Eloquence®. You agree not to reprint, reproduce, modify, publish, distribute, transmit, transfer, post on the internet or social media, copy photos, sales materials, or product designs generated by Eloquence® in any form without the express written consent of ELOQUENCE®. Furthermore, you agree that you are purchasing product for resale only and that you or your company is responsible for any legal fees associated with disputes arising from copyright infringements, which are NOT associated with a direct retail sale.