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Eloquence® Retail Consumer Shipping & Handling Policy

(Please see below for our Wholesale Shipping & Handling Policy)

Retail Shipping Services

We are happy to offer free standard, threshold (that means to your front door) delivery on all orders shipping within the contiguous United States. Our free standard shipping offers threshold delivery only. Threshold delivery does not include bringing product indoors or any un-packaging or assembly. Our free shipping only includes the first delivery attempt, if you cannot be at your home to accept the product you must reschedule before the first attempt. Rescheduling or redelivery fees will be charged by the shipper and will be billed to you directly.

A White Glove option is available for an additional rate of $195.00 for one item or $295.00 for multiple items. White Glove Delivery includes in home delivery, un-packaging of the items, placing item(s) in the desired area, and disposing of any trash. Please note, additional fees will apply for any multi-level homes or stairs needed to place your items. White Glove shipping also does not include assembly of your items.

Order Preparation & Shipment

All shipments are consolidated unless otherwise requested. Meaning, if you have one item on your order which is “In Stock” and another item which is “Backordered,” we will ship the items all together once the backordered item arrives. This helps us ensure order accuracy and that the items selected coordinate as much as possible- we look at factors such as finish batch and/or dye lot.

If you prefer to have your items split shipped, we will ask that you sign a “Shipping Waiver” which states that you agree that the items you receive may not match as we cannot hand pick and coordinate your pieces in the most complimentary finishes possible. Eloquence® is released of all responsibility for finishes not coordinating due to split shipping.

Once your items have been picked up, transit times are approximately 15-20 business days to you if you live within the contiguous USA. Please note, all shipments are wrapped and shipped during our normal operating hours of Monday-Friday, 8AM-5PM, PST. The shipper will contact you to schedule your delivery date and time. You must be present for the delivery time during the window as discussed with the shipper. Eloquence® is not responsible for any fees incurred for rescheduling or redelivery of your items. Please make sure that you are available during your scheduled delivery window.

Receiving Your Order

  • Once your item has been picked up, the shipper will contact you and alert you of the delivery window so you may receive and inspect your items.
  • You must be present for the delivery time during the window as discussed with the shipper. Eloquence® is not responsible for any fees incurred for rescheduling or redelivery of your shipments. Please make sure that you are available during your scheduled delivery window.
  • Once your item(s) have been delivered, you must fully unwrap and inspect your pieces while the shipper is present. Please check for the following…
    • Correct items received (please compare to your packing slip or shipping documents)
    • Damage to the packaging or the product
  • If there are damages…
    • Note any damages on the shipper’s paperwork prior to signing off on the shipment.
    • Make a copy of the paperwork noting the damage.
    • Take photos of the damage from up close, and standing back.
    • You may refuse the item(s) if you feel it is un-fixable or you do not want to repair the item. Please note, immediate replacements are not always possible and lead times for replacement items can range from 2-24 weeks.
    • You may accept the item(s) if you feel it is fixable and are willing to have it repaired.
    • Contact our office immediately to report the damage and please email copies of the paperwork and photos of the damage(s). Please contact our Customer Service team directly at info@eloquence.com or by telephone at (310) 876-0661, Monday-Friday, 8AM-5PM, PST.
  • If there are no damages…
      • Take one last look at the items received
      • Sign off on the paperwork that the items have been received in good condition
      • Enjoy and love your items for years to come!

Incorrect Item Received

Should you receive an incorrect item, please refuse the item at the time of delivery and contact our Customer Service team at info@eloquence.com or by telephone at (310) 876-0661, Monday-Friday, 8AM-5PM, PST within 24hrs to notify us of the discrepancy. We will issue a full refund immediately and the correct item will be sent if available. If the original item ordered is no longer available, a full refund will be given and a 20% discount will be offered for any replacement item.

Eloquence® Wholesale Shipping & Handling Policy

(Please see above for our Retail Consumer Shipping & Handling Policy)

Wholesale Shipping Services

Eloquence® charges a wrapping fee of approximately 3-5% per order, to cover inspection and shipping materials cost. Most Eloquence® Collection items and one-of-a-kinds are shipped solely in plastic wrap to avoid issues with concealed damages. Fragile items such as Mirrors and Chandeliers will be boxed/ crated to ensure safe transport.

LOS ANGELES -Eloquence® ships via our preferred blanket wrap carriers and with UPS ground for select non-fragile items. All shipping charges are F.O.B. Los Angeles, California.

HIGH POINT - Eloquence® ships via our preferred blanket wrap carrier JWS/W Design and with UPS ground for select non-fragile items. All shipping charges are F.O.B. High Point, North Carolina.

All shipping quotes are based on the exact location the item(s) are going to as well as value, weights, dimensions and item type. Before your items are prepared for shipment, your Account Representative will reach out to our preferred shippers and will provide you with a shipping quote for approval.

Eloquence® is happy to offer dropship as a shipping option for all customers.

Non-Stocking dealers are offered dropship shipping options at no additional charge. For all Stocking Dealer customers, a 15% dropship fee will be added to all shipments delivering directly to customers or to receiving addresses outside of their normal business/ receiving address. The 15% dropship will be charged directly by Eloquence® and does not include transit fees; dropship fees are not applicable for any other pricing tier aside from Stocking Dealer.

Order Preparation & Shipment

We recommend split shipping your order if the split shipped value is over $1,000.00 and your backordered items are not meant to match your currently in stock items.

If your backordered items are in the same finish/fabric as your in stock items, we do recommend consolidating your shipment so we can make sure that the colors compliment nicely.

Once your items have been picked up, transit times are approximately 15-20 business days to you if you live within the contiguous USA. Please note, all shipments are wrapped and shipped during our normal operating hours of Monday-Friday, 8AM-5PM, PST. The shipper will contact you to schedule your delivery date and time. You must be present for the delivery time during the window as discussed with the shipper. Eloquence® is not responsible for any fees incurred for rescheduling or redelivery of your items. Please make sure that you are available during your scheduled delivery window.

Receiving Your Order

  • Once your item has been picked up, the shipper will contact you and alert you of the delivery window so you may receive and inspect your items.
  • You must be present for the delivery time during the window as discussed with the shipper. Eloquence® is not responsible for any fees incurred for rescheduling or redelivery of your shipments. Please make sure that you are available during your scheduled delivery window.
  • Once your item(s) have been delivered, you must fully unwrap and inspect your pieces while the shipper is present. Please check for the following…
    • Correct items received (please compare to your packing slip or shipping documents)
    • Damage to the packaging or the product
  • If there are damages…
    • Note any damages on the shipper’s paperwork prior to signing off on the shipment.
    • Make a copy of the paperwork noting the damage.
    • Take photos of the damage from up close, and standing back.
    • You may refuse the item(s) if you feel it is un-fixable or you do not want to repair the item. Please note, immediate replacements are not always possible and lead times for replacement items can range from 2-24 weeks.
    • You may accept the item(s) if you feel it is fixable and are willing to have it repaired.
    • Contact our office immediately to report the damage and please email copies of the paperwork and photos of the damage(s). Please contact our Customer Service team directly at info@eloquence.com or by telephone at (310) 876-0661, Monday-Friday, 8AM-5PM, PST.
  • If there are no damages…
      • Take one last look at the items received
      • Sign off on the paperwork that the items have been received in good condition
      • Enjoy and love your items for years to come!

Incorrect Item Received

Should you receive an incorrect item, please refuse the item at the time of delivery and contact our Customer Service team at info@eloquence.com or by telephone at (310) 876-0661, Monday-Friday, 8AM-5PM, PST within 24hrs to notify us of the discrepancy. We will issue a full refund immediately and the correct item will be sent if available. If the original item ordered is no longer available, a full refund will be given and a 20% discount will be offered for any replacement item.