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Eloquence® Return & Exchange Policy

Returns

At Eloquence® we want you to love your item(s). If you wish to return your item(s) for reasons other than damage or defect, you will have (14) days from the date the item was delivered to you to send the item back to Eloquence®. A 20% restocking fee will be applied to all returns. You are responsible for the organization and return shipping costs, with one of our preferred shippers. All items must be in original packaging, unused and in undamaged condition. Please contact our Customer Service team at info@eloquence.com or by telephone at (310) 876-0661 and we provide you with the tools to move forward with your return. This policy applies to all Eloquence® Collection and Antique/ Vintage products sold at full price, please see our policy on Final Sale and Clearance Items.

All returns must be sent to:

Eloquence®

3601 Holdrege Avenue

Los Angeles, CA 90016

Exchanges

If you wish to exchange your item(s) for reasons other than damage or defect, you will have (14) days from the date the item was delivered to you to send the item back to Eloquence®. A 10% restocking fee will be applied to all exchanges. You are responsible for the organization and return shipping costs, with one of our preferred shippers. All items must be in original packaging, unused and undamaged condition. Please contact our Customer Service team at info@eloquence.com or by telephone at (310) 876-0661 and we provide you with the tools to move forward with your return. This policy applies to all Eloquence® Collection and Antique/ Vintage products sold at full price, please see our policy on Final Sale and Clearance Items.

All exchanges must be sent to:

Eloquence®

3601 Holdrege Avenue

Los Angeles, CA 90016

Final Sale/ Clearance Items

We do our very best to photograph, note or alert you of any irregularities on Final Sale, Clearance, or Sample Sale items before they ship. Items marked as Final Sale or items included in any Clearance Sale are not eligible for return. However, our customers’ satisfaction is our highest priority and if there is a problem with a Final Sale or Clearance item which was not photographed, noted, or disclosed to you, please contact our Customer Service team at info@eloquence.com or by telephone at (310) 876-0661, Monday-Friday, 8AM-5PM, PST and we will be happy to review your case.